{"id":58846,"date":"2026-03-05T20:18:37","date_gmt":"2026-03-05T19:18:37","guid":{"rendered":"https:\/\/www.carolinacampalans.com\/glossary\/total-quality-management\/"},"modified":"2026-03-05T20:18:37","modified_gmt":"2026-03-05T19:18:37","slug":"total-quality-management","status":"publish","type":"glosario","link":"https:\/\/www.carolinacampalans.com\/?glosario=total-quality-management","title":{"rendered":"Total Quality Management"},"content":{"rendered":"<div class=\"ttr_start\"><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Un enfoque estrat\u00e9gico centrado en la mejora continua de todos los procesos organizativos para garantizar la satisfacci\u00f3n del cliente a largo plazo.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\">\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Descripci\u00f3n<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>El enfoque TQM se define como una filosof\u00eda de gesti\u00f3n integral; no se limita a inspeccionar el producto final, sino que busca optimizar cada eslab\u00f3n de la cadena de valor, desde el dise\u00f1o hasta el servicio posventa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Pilares<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><ul>\n<li>\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Enfoque en el cliente:<\/b> El mercado actual no demanda s\u00f3lo productos funcionales, sino experiencias y soluciones precisas. La calidad es definida, en \u00faltima instancia, por la percepci\u00f3n y las necesidades de los usuarios.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Mejora continua (Kaizen):<\/b> Se basa en la premisa de que siempre existe margen para la optimizaci\u00f3n. En entornos impulsados por las TIC, esta mejora se acelera gracias a la capacidad de procesar datos en tiempo real para detectar cuellos de botella.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Participaci\u00f3n total del personal:<\/b> A diferencia de los modelos jer\u00e1rquicos tradicionales, el TQM fomenta la responsabilidad compartida. Cada empleado, independientemente de su nivel, es un \u00abgestor de calidad\u00bb en su \u00e1rea de influencia.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Enfoque basado en procesos:<\/b> La organizaci\u00f3n se entiende como un conjunto de sistemas interconectados. El \u00e9xito depende de la fluidez y la coherencia con la que los datos y los materiales transitan por estos procesos.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">El rol de la tecnolog\u00eda y el dato<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p data-path-to-node=\"8\">Dentro de este modelo, la toma de decisiones se aleja de la intuici\u00f3n y se apoya firmemente en la evidencia. Las herramientas digitales permiten implementar ciclos de retroalimentaci\u00f3n constantes (como el ciclo PDCA: planificar, hacer, verificar, actuar).<\/p>\n<p data-path-to-node=\"9\">En una econom\u00eda donde la agilidad es una ventaja competitiva, el TQM utiliza la infraestructura tecnol\u00f3gica para reducir la variabilidad y eliminar el desperdicio (actividades que no aportan valor). Esto resulta en una organizaci\u00f3n m\u00e1s resiliente y capaz de adaptarse a los cambios disruptivos del entorno global.<\/p>\n<\/div><div class=\"fusion-text fusion-text-6\"><p>El \u00e9xito del TQM no depende de la implementaci\u00f3n de un <em>software<\/em> espec\u00edfico, sino de un cambio cultural profundo que sit\u00fae la excelencia como el objetivo central de la identidad corporativa.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Ejemplos<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:15px;--awb-content-font-size:20px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#000000;--awb-divider-hover-color:#000000;--awb-icon-color:#ffffff;--awb-title-color:#af7baf;--awb-content-color:#747474;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#9b00af;--awb-title-font-family:&quot;Roboto Condensed&quot;;--awb-title-font-weight:regular;--awb-title-font-style:normal;--awb-title-font-size:20px;--awb-content-font-family:&quot;Open Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-58846-1\"><div class=\"fusion-panel panel-default panel-8fdf23d371af347eb fusion-toggle-has-divider\" style=\"--awb-title-color:#af7baf;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8fdf23d371af347eb\"><a aria-expanded=\"false\" aria-controls=\"8fdf23d371af347eb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-58846-1\" data-target=\"#8fdf23d371af347eb\" href=\"#8fdf23d371af347eb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Ciclo PDCA en una empresa tecnol\u00f3gica <\/span><\/a><\/h4><\/div><div id=\"8fdf23d371af347eb\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_8fdf23d371af347eb\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p data-path-to-node=\"0\">Para ilustrar c\u00f3mo el <em>Total Quality Management <\/em>se materializa en la pr\u00e1ctica, analicemos el caso de una empresa de desarrollo de software (SaaS) que busca reducir la tasa de abandono de sus usuarios.\u00a0El m\u00e9todo se despliega a trav\u00e9s del ciclo PDCA (Plan, Do, Check, Act), integrando a todos los departamentos.<\/p>\n<h4 data-path-to-node=\"0\"><span class=\"ez-toc-section\" id=\"Aplicacion_del_ciclo_PDCA\"><\/span>Aplicaci\u00f3n del ciclo PDCA<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p data-path-to-node=\"4\"><strong>1. Planificar <em>(Plan)<\/em><\/strong><\/p>\n<p data-path-to-node=\"5\">La empresa detecta que el 15% de los usuarios nuevos abandonan la plataforma en el primer mes. El equipo interdisciplinar (ingenier\u00eda, soporte y ventas) se re\u00fane para analizar datos.<\/p>\n<ul data-path-to-node=\"6\">\n<li>\n<p data-path-to-node=\"6,0,0\"><b data-path-to-node=\"6,0,0\" data-index-in-node=\"0\">Objetivo:<\/b> Reducir el abandono al 5% en un trimestre.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"6,1,0\"><b data-path-to-node=\"6,1,0\" data-index-in-node=\"0\">Estrategia:<\/b> Redise\u00f1ar la interfaz de bienvenida y automatizar tutoriales basados en el comportamiento del usuario.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"7\"><strong>2. Hacer <em>(Do)<\/em><\/strong><\/p>\n<p data-path-to-node=\"8\">Se implementa una versi\u00f3n piloto de las mejoras. El equipo de desarrollo utiliza marcos \u00e1giles para desplegar los cambios en un grupo reducido de usuarios, mientras el equipo de atenci\u00f3n al cliente monitoriza las dudas m\u00e1s frecuentes en tiempo real a trav\u00e9s de las herramientas de comunicaci\u00f3n interna.<\/p>\n<p data-path-to-node=\"9\"><strong>3. Verificar <em>(Check)<\/em><\/strong><\/p>\n<p data-path-to-node=\"10\">Tras un mes de prueba, se analizan los indicadores de rendimiento (KPIs). Se comparan los datos del grupo piloto con el grupo de control.<\/p>\n<ul data-path-to-node=\"11\">\n<li>\n<p data-path-to-node=\"11,0,0\"><b data-path-to-node=\"11,0,0\" data-index-in-node=\"0\">Hallazgo:<\/b> El abandono baj\u00f3 al 7%, pero se detect\u00f3 que los usuarios mayores de 50 a\u00f1os siguen teniendo dificultades en un paso espec\u00edfico del registro.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"12\"><strong>4. Actuar <em>(Act)<\/em><\/strong><\/p>\n<p data-path-to-node=\"13\">Con la evidencia en la mano, la empresa decide:<\/p>\n<ul data-path-to-node=\"14\">\n<li>\n<p data-path-to-node=\"14,0,0\">Estandarizar las mejoras que funcionaron para todos los usuarios.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,1,0\">Realizar un ajuste adicional espec\u00edfico en el paso de registro detectado como problem\u00e1tico.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"14,2,0\">Reiniciar el ciclo para seguir puliendo la experiencia.<\/p>\n<\/li>\n<\/ul>\n<h4 data-path-to-node=\"16\"><span class=\"ez-toc-section\" id=\"La_dimension_del_TQM_en_este_caso\"><\/span>La dimensi\u00f3n del TQM en este caso<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p data-path-to-node=\"17\">Lo que convierte esto en gesti\u00f3n de la calidad total y no en una simple correcci\u00f3n de errores es:<\/p>\n<ol start=\"1\" data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\"><b data-path-to-node=\"18,0,0\" data-index-in-node=\"0\">Horizontalidad:<\/b> El error no se consider\u00f3 solo \u00abculpa de los programadores\u00bb, sino un desaf\u00edo de toda la organizaci\u00f3n.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\"><b data-path-to-node=\"18,1,0\" data-index-in-node=\"0\">Basado en datos:<\/b> No se tomaron decisiones por jerarqu\u00eda, sino por la m\u00e9trica obtenida de las infraestructuras digitales.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Foco en el cliente:<\/b> El centro de toda la operaci\u00f3n fue la experiencia de uso, el activo m\u00e1s valioso en el mercado del conocimiento.<\/p>\n<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Recursos adicionales<\/h2><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-2 fusion-content-boxes-1 content-boxes-icon-with-title content-left\" style=\"--awb-hover-accent-color:#000000;--awb-circle-hover-accent-color:transparent;--awb-item-margin-bottom:40px;\" data-animationOffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#ffffff;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-button-bar icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/www.salesforce.com\/mx\/blog\/total-quality-management\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 21px;line-height:normal;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bookmark fas circle-no\"><\/i><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:20px;--fontSize:20;line-height:1.5;\">TQM: \u00bfqu\u00e9 es la Total Quality Management?<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<blockquote><p>En su b\u00fasqueda de excelencia, las organizaciones a menudo se ven enfrentadas al desaf\u00edo de mantener altos est\u00e1ndares de calidad en un ambiente de negocios competitivo. Es en ese contexto que surge la Total Quality Management o Gesti\u00f3n de la Calidad Total (TQM), m\u00e9todo que orienta a las empresas en su jornada rumbo a una calidad superior y a la satisfacci\u00f3n del cliente.<\/p><\/blockquote>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more fusion-button-bar\" style=\"float:left;\" href=\"https:\/\/www.salesforce.com\/mx\/blog\/total-quality-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce LATAM 28\/06\/2024<\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div style=\"--awb-backgroundcolor:#ffffff;\" class=\"fusion-column content-box-column content-box-column content-box-column-2 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background link-area-link-icon link-type-button-bar icon-hover-animation-fade\" data-animationOffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" style=\"float:left;\" href=\"https:\/\/kaizen.com\/es\/insights-es\/gestion-calidad-total-tqm\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"background-color:transparent;border-color:transparent;height:auto;width: 21px;line-height:normal;font-size:21px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bookmark fas circle-no\"><\/i><\/div><h4 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h4_typography-font-size:20px;--fontSize:20;line-height:1.5;\">\u00bfQu\u00e9 es el TQM (Total Quality Management)?<\/h4><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<blockquote><p>La calidad moderna va m\u00e1s all\u00e1 del cumplimiento de las normas o de la inspecci\u00f3n de productos. Se traduce en la capacidad de una organizaci\u00f3n para entregar valor de forma constante, predecible y sin fallos, a trav\u00e9s de procesos bien definidos, equipos competentes y una cultura orientada a la mejora continua.<\/p><\/blockquote>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\" fusion-read-more fusion-button-bar\" style=\"float:left;\" href=\"https:\/\/kaizen.com\/es\/insights-es\/gestion-calidad-total-tqm\/\" target=\"_blank\" rel=\"noopener noreferrer\">Kaizen Institute <\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Enlaces<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/kaizen.com\/es\/\"><i class=\"fa-globe fas awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kaizen Institute<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:60px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-dotted\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#000000;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"ttr_end\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"template":"","meta":{"inline_featured_image":false,"_vp_format_video_url":"","_vp_image_focal_point":[]},"glosario_categoria":[7007],"glosario_tag":[7038,7039,7004,7017],"class_list":["post-58846","glosario","type-glosario","status-publish","hentry","glosario_categoria-gestion-de-proyectos","glosario_tag-gestion-de-la-calidad","glosario_tag-gestion-de-procesos","glosario_tag-gestion-de-proyectos","glosario_tag-gestion-empresarial"],"_links":{"self":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/glosario\/58846","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/glosario"}],"about":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/types\/glosario"}],"wp:attachment":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=58846"}],"wp:term":[{"taxonomy":"glosario_categoria","embeddable":true,"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fglosario_categoria&post=58846"},{"taxonomy":"glosario_tag","embeddable":true,"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fglosario_tag&post=58846"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}