{"id":59278,"date":"2022-08-03T18:56:25","date_gmt":"2022-08-03T16:56:25","guid":{"rendered":"https:\/\/www.carolinacampalans.com\/glossary\/cambio-cultural\/"},"modified":"2022-08-03T18:56:25","modified_gmt":"2022-08-03T16:56:25","slug":"cambio-cultural","status":"publish","type":"glosario","link":"https:\/\/www.carolinacampalans.com\/?glosario=cambio-cultural","title":{"rendered":"cambio cultural"},"content":{"rendered":"<div class=\"ttr_start\"><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Proceso din\u00e1mico mediante el cual una sociedad, un grupo o una organizaci\u00f3n transforma sus valores, creencias, tradiciones, normas y comportamientos a lo largo del tiempo.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\">\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Descripci\u00f3n<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p data-path-to-node=\"1\">A diferencia de lo que podr\u00eda parecer, las culturas no son est\u00e1ticas; son sistemas vivos que se adaptan constantemente a nuevas realidades, tecnolog\u00edas y encuentros con otros grupos. Toda organizaci\u00f3n o grupo humano cuenta con un acervo cultural y, en consecuencia, es susceptible de experimentar un cambio cultural.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Mecanismos<\/h3><\/div><div class=\"fusion-text fusion-text-4\"><p>El cambio puede originarse de forma interna o externa. La sociolog\u00eda y la antropolog\u00eda identifican tres procesos principales.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Invencion\"><\/span>Invenci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Consiste en la creaci\u00f3n de nuevos elementos culturales. Puede ser algo material (como el internet, que cambi\u00f3 c\u00f3mo nos comunicamos) o ideol\u00f3gico (como el concepto de derechos humanos).<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Descubrimiento\"><\/span>Descubrimiento<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Es el reconocimiento de algo que ya exist\u00eda pero no se comprend\u00eda o no se usaba, como el fuego o el genoma humano.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Difusion\"><\/span>Difusi\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Es el mecanismo m\u00e1s com\u00fan. Se trata de la propagaci\u00f3n de rasgos culturales de una sociedad a otra a trav\u00e9s del comercio, la migraci\u00f3n o los medios de comunicaci\u00f3n (por ejemplo, la popularidad del K-Pop en Occidente).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Conceptos relevantes<\/h3><\/div><div class=\"fusion-text fusion-text-5\"><h4><span class=\"ez-toc-section\" id=\"Enculturacion\"><\/span>Enculturaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p><span data-path-to-node=\"9,1,1,0\">El proceso por el cual aprendemos la cultura propia (de padres a hijos).<\/span><\/p>\n<h4><span class=\"ez-toc-section\" id=\"Aculturacion\"><\/span>Aculturaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Adopci\u00f3n por parte de un grupo derasgos de otra cultura, generalmente por un contacto prolongado (frecuente en la colonizaci\u00f3n o migraci\u00f3n).<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Transculturacion\"><\/span>Transculturaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>La creaci\u00f3n de una nueva identidad cultural a partir de la mezcla de dos o m\u00e1s culturas (el \u00abmestizaje\u00bb cultural).<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Desface_cultural\"><\/span>Desface cultural<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>El fen\u00f3meno que se observa cuando la cultura material (tecnolog\u00eda) cambia m\u00e1s r\u00e1pido que la cultura no material (normas y leyes).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Factores<\/h3><\/div><div class=\"fusion-text fusion-text-6\"><p>Existen varios \u00abmotores\u00bb que aceleran estas transformaciones.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Tecnologia\"><\/span>Tecnolog\u00eda<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Es quiz\u00e1s el factor m\u00e1s visible. La invenci\u00f3n de la imprenta, el autom\u00f3vil o la inteligencia artificial redefinen radicalmente c\u00f3mo trabajamos y nos relacionamos.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Entorno_natural\"><\/span>Entorno natural<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Desastres naturales o el cambio clim\u00e1tico obligan a las sociedades a cambiar sus m\u00e9todos de supervivencia y su arquitectura.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Movimientos_sociales\"><\/span>Movimientos sociales<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Las luchas por la igualdad de g\u00e9nero o los derechos civiles cambian las normas morales y legales de una naci\u00f3n.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Globalizacion\"><\/span>Globalizaci\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>La interconexi\u00f3n econ\u00f3mica y digital hace que las modas y los valores se homogeneicen a nivel mundial.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">El cambio cultural en las organizaciones<\/h2><\/div><div class=\"fusion-text fusion-text-7\"><p>El cambio cultural en las organizaciones es el proceso de transformar el \u00absistema operativo invisible\u00bb de una empresa: ese conjunto de valores, creencias, h\u00e1bitos y comportamientos compartidos que determinan c\u00f3mo se hacen las cosas cuando nadie est\u00e1 mirando.<\/p>\n<p>No se trata simplemente de modificar las infraestructuras o la identidad corporativa; es una evoluci\u00f3n profunda en la mentalidad colectiva para alinear la forma de trabajar con los nuevos desaf\u00edos del entorno.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Los tres niveles de la cultura<\/h3><\/div><div class=\"fusion-text fusion-text-8\"><p>Los tres niveles de la cultura (Modelo de Schein)<br \/>\nPara entender qu\u00e9 se est\u00e1 cambiando, es \u00fatil visualizar la cultura como un <em>iceberg<\/em>. El cambio cultural busca ir m\u00e1s all\u00e1 de la superficie:<\/p>\n<ul>\n<li><strong>Artefactos<\/strong> (lo visible): Estructuras f\u00edsicas, vestimenta, lenguaje y procesos visibles. Es lo m\u00e1s f\u00e1cil de cambiar, pero lo menos profundo.<\/li>\n<li><strong>Valores adoptados<\/strong> (lo que decimos): La misi\u00f3n, visi\u00f3n y valores que aparecen en la web o en cuadros en la oficina.<\/li>\n<li><strong>Supuestos b\u00e1sicos<\/strong> (lo invisible): Creencias inconscientes y arraigadas que realmente gu\u00edan el comportamiento (por ejemplo, \u00abaqu\u00ed el error se castiga\u00bb vs \u00abaqu\u00ed el error es aprendizaje\u00bb). Aqu\u00ed es donde ocurre el verdadero cambio cultural.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Pasos para implementar el cambio<\/h3><\/div><div class=\"fusion-text fusion-text-9\"><h4><span class=\"ez-toc-section\" id=\"Diagnostico\"><\/span>Diagn\u00f3stico<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Procuramos entender la cultura actual (la real, no la que dice el manual) mediante encuestas y entrevistas.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Definicion\"><\/span>Definici\u00f3n<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Se trata de establecer la \u00abcultura deseada\u00bb: \u00bfQu\u00e9 comportamientos espec\u00edficos necesitamos para ganar ma\u00f1ana?<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Liderazgo\"><\/span>Liderazgo<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Los l\u00edderes deben ser los primeros en encarnar el cambio. Si la jefatura no cambia, nadie lo har\u00e1.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Alineacion_de_sistemas\"><\/span>Alineaci\u00f3n de sistemas<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Ser\u00e1 necesario ajustar procesos de contrataci\u00f3n, bonos y evaluaciones para que premien los nuevos comportamientos.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Comunicacion_y_ritos\"><\/span>Comunicaci\u00f3n y ritos<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Por \u00faltimo, tendremos que crear nuevas historias, s\u00edmbolos y celebraciones que refuercen la nueva identidad.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Gesti\u00f3n del cambio cultural<\/h3><\/div><div class=\"fusion-text fusion-text-10\"><h4><span class=\"ez-toc-section\" id=\"ADKAR\"><\/span>ADKAR<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>ADKAR es un acr\u00f3nimo de cinco expresiones en ingl\u00e9s:<\/p>\n<ol>\n<li><em>Awareness<\/em> (conciencia)<\/li>\n<li><em>Desire<\/em> (deseo)<\/li>\n<li><em>Knowledge<\/em> (conocimiento)<\/li>\n<li><em>Ability<\/em> (habilidad)<\/li>\n<li><em>Reinforcement<\/em> (refuerzo)<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-11\"><h4><span class=\"ez-toc-section\" id=\"El_modelo_de_Kotter\"><\/span>El modelo de Kotter<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>El modelo desarrollado por el profesor de Harvard John Kotter es una metodolog\u00eda estructurada de 8 pasos, dise\u00f1ada para ayudar a las organizaciones a implementar procesos de transformaci\u00f3n con \u00e9xito y evitar los errores comunes que hacen que las iniciativas fracasen. Su premisa central es que el cambio no es un evento puntual, sino un proceso que requiere tiempo y una secuencia l\u00f3gica para vencer la inercia y la resistencia interna.<\/p>\n<p>El proceso se divide en tres fases principales. Primero, se prepara el terreno, creando un sentido de urgencia y formando una coalici\u00f3n poderosa de l\u00edderes. Segundo, se impulsa la acci\u00f3n, definiendo una visi\u00f3n clara, comunic\u00e1ndola masivamente y eliminando los obst\u00e1culos que impiden a los empleados actuar. Finalmente, se consolida el cambio mediante la generaci\u00f3n de victorias a corto plazo que mantengan la motivaci\u00f3n, para terminar anclando los nuevos h\u00e1bitos en la cultura misma de la empresa, asegurando que la transformaci\u00f3n sea irreversible.<\/p>\n<p>Los 8 pasos:<\/p>\n<ol>\n<li><strong>Sentido de<\/strong> <strong>urgencia:<\/strong> Identificar amenazas y oportunidades clave.<\/li>\n<li><strong>Coalici\u00f3n rectora<\/strong>: Reunir a un equipo con influencia y autoridad.<\/li>\n<li><strong>Visi\u00f3n estrat\u00e9gic<\/strong>a: Definir qu\u00e9 se quiere lograr y c\u00f3mo.<\/li>\n<li><strong>Comunicacion de la visi\u00f3n<\/strong>: Lograr que todos comprendan y acepten la nueva direcci\u00f3n.<\/li>\n<li><strong>Eliminaci\u00f3n de obst\u00e1culos<\/strong>: Quitar barreras estructurales o procesos que frenan el cambio.<\/li>\n<li><strong>Generaci\u00f3n de \u00e9xitos a corto plazo<\/strong>: Celebrar logros r\u00e1pidos para silenciar cr\u00edticas.<\/li>\n<li><strong>Mantener el impulso<\/strong>: No cantar victoria antes de tiempo; seguir transformando.<\/li>\n<li><strong>Anclar el cambio<\/strong>: Integrar los nuevos comportamientos en el ADN de la organizaci\u00f3n.<\/li>\n<\/ol>\n<\/div><div class=\"fusion-text fusion-text-12\"><h4 data-path-to-node=\"0\"><span class=\"ez-toc-section\" id=\"Modelo_de_Lewin\"><\/span>Modelo de Lewin<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p data-path-to-node=\"0\">El modelo de Lewin es considerado el precursor de casi todas las teor\u00edas modernas de gesti\u00f3n del cambio. El psic\u00f3logo social <span class=\"citation-277 citation-end-277\">Kurt Lewin propuso una analog\u00eda muy simple pero poderosa: para cambiar un bloque de hielo con una forma espec\u00edfica (la cultura actual) a una forma diferente (la cultura deseada), primero debes derretirlo, luego darle la nueva forma y, finalmente, volver a congelarlo.<\/span><\/p>\n<p data-path-to-node=\"1\"><span class=\"citation-276 citation-end-276\">El modelo se divide en estas tres etapas fundamentales.<\/span><\/p>\n<p data-path-to-node=\"2\"><strong>1. Descongelar <em>(unfreeze)<\/em><\/strong><\/p>\n<p data-path-to-node=\"3\"><span class=\"citation-275 citation-end-275\">Es la fase de preparaci\u00f3n.<\/span> <span class=\"citation-274\">Consiste en <\/span><span class=\"citation-274\">romper el statu quo<\/span><span class=\"citation-274 citation-end-274\"> y concienciar a la organizaci\u00f3n de que el cambio es necesario.<\/span><\/p>\n<ul data-path-to-node=\"4\">\n<li>\n<p data-path-to-node=\"4,0,0\"><b data-path-to-node=\"4,0,0\" data-index-in-node=\"0\">El reto:<\/b> Superar la resistencia natural y la inercia.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"4,1,0\"><b data-path-to-node=\"4,1,0\" data-index-in-node=\"0\">Acci\u00f3n:<\/b> Se debe comunicar claramente por qu\u00e9 los m\u00e9todos actuales ya no funcionan y crear una sensaci\u00f3n de urgencia, logrando que las personas \u00absuelten\u00bb sus viejas costumbres.<\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"5\"><strong>2. Cambiar o desplazar <em>(change<\/em> \/ <em>move)<\/em><\/strong><\/p>\n<p data-path-to-node=\"6\"><span class=\"citation-273 citation-end-273\">Es la fase de transici\u00f3n o movimiento.<\/span> <span class=\"citation-272 citation-end-272\">Aqu\u00ed es donde ocurre el cambio real: se implementan nuevos procesos, valores y comportamientos.<\/span><\/p>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">El reto:<\/b> La incertidumbre y la confusi\u00f3n. Es la etapa m\u00e1s dif\u00edcil porque la gente est\u00e1 aprendiendo y a\u00fan no domina lo nuevo.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\"><span class=\"citation-271\">Acci\u00f3n:<\/span><\/b><span class=\"citation-271 citation-end-271\"> Requiere un liderazgo muy presente, formaci\u00f3n constante y canales de comunicaci\u00f3n abiertos para resolver dudas r\u00e1pidamente.<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-path-to-node=\"8\"><strong>3. Recongelar <em>(refreeze)<\/em><\/strong><\/p>\n<p data-path-to-node=\"9\"><span class=\"citation-270\">Una vez implementados los cambios, el objetivo es <\/span><span class=\"citation-270\">estabilizar la organizaci\u00f3n<\/span><span class=\"citation-270 citation-end-270\"> para que no se vuelva a las viejas costumbres.<\/span><\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\"><b data-path-to-node=\"10,0,0\" data-index-in-node=\"0\">El reto:<\/b><span class=\"citation-269 citation-end-269\"> Evitar el \u00abretroceso\u00bb hacia h\u00e1bitos anteriores por comodidad.<\/span><\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\"><b data-path-to-node=\"10,1,0\" data-index-in-node=\"0\">Acci\u00f3n:<\/b> Se deben institucionalizar las nuevas pr\u00e1cticas, integr\u00e1ndolas en la cultura, los sistemas de recompensa y las pol\u00edticas oficiales. <span class=\"citation-268 citation-end-268\">El cambio se convierte en la \u00abnueva normalidad\u00bb.<\/span><\/p>\n<div class=\"source-inline-chip-container ng-star-inserted\"><\/div>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:36;line-height:1.5;\">Enlaces<\/h2><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-span-yes fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/es.wikipedia.org\/wiki\/John_Kotter\"><i class=\"fa-wikipedia-w fab awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">John Kotter<\/span><\/a><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div ><a class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-2 fusion-button-span-yes fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/es.wikipedia.org\/wiki\/Kurt_Lewin\"><i class=\"fa-wikipedia-w fab awb-button__icon awb-button__icon--default button-icon-left\" aria-hidden=\"true\"><\/i><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Kurt Lewin<\/span><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:60px;width:100%;\"><div class=\"fusion-separator-border sep-single sep-dotted\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#000000;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>\n<div class=\"ttr_end\"><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"template":"","meta":{"inline_featured_image":false,"_vp_format_video_url":"","_vp_image_focal_point":[]},"glosario_categoria":[],"glosario_tag":[7093,7146,7144,7051,7145,7147,7131,7094],"class_list":["post-59278","glosario","type-glosario","status-publish","hentry","glosario_tag-antropologia","glosario_tag-cultura","glosario_tag-equipos-de-trabajo","glosario_tag-gestion-del-conocimiento","glosario_tag-gestion-del-talento","glosario_tag-historia-cultural","glosario_tag-organizaciones","glosario_tag-sociologia"],"_links":{"self":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/glosario\/59278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/glosario"}],"about":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=\/wp\/v2\/types\/glosario"}],"wp:attachment":[{"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=59278"}],"wp:term":[{"taxonomy":"glosario_categoria","embeddable":true,"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fglosario_categoria&post=59278"},{"taxonomy":"glosario_tag","embeddable":true,"href":"https:\/\/www.carolinacampalans.com\/index.php?rest_route=%2Fwp%2Fv2%2Fglosario_tag&post=59278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}